Privacy policy

Last updated: November 2, 2026

Spreading Hope Society (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it and how we protect it, in line with British Columbia’s Personal Information Protection Act (PIPA).

Information we collect

• Contact form: your name, email address, phone number (optional), topic and message.
• Join Us form: your name, email, phone, city, age group, how you would like to help, availability, languages, skills and any message you add.
• Volunteer registration: your contact details, age group, emergency contact, availability, interests, skills and answers you provide.
• Assistance and emergency help requests: your name, phone, optional email, area, household size and the details of the help you need.
• Community feedback: your rating and comments; name and email are optional so you can stay anonymous.
• Newsletter: your email address, used only to send updates. You can unsubscribe at any time by replying “unsubscribe”.
• Donations: if you donate by e-Transfer, we receive the name, email and message your bank sends with the transfer.

We never ask for government ID numbers through this website. Details you share about your situation in a help request are treated as confidential and used only to support you.

How we use your information

• To reply to your questions and requests for help.
• To contact you about volunteering, membership, events and blood donation drives.
• To thank you for donations and provide receipts when requested.

We never sell, rent or trade your personal information.

How forms are delivered

Form submissions are sent to our email inbox through a third-party form delivery service (FormSubmit). If that service is unavailable, you will be asked to try again or call us. Your information is stored in our email account and is only accessed by authorized members of the society.

Third-party services

This website uses Google Maps (to show our location) and Google Fonts (for text styling). These services may collect technical information such as your IP address under their own privacy policies. Links to other websites, such as Canadian Blood Services, Instagram and TikTok, are governed by those sites’ policies.

Cookies and storage

We do not use advertising or tracking cookies. Your browser may remember your language choice (English, Punjabi or Hindi) on your own device.

Keeping and protecting your information

We keep personal information only as long as needed for the purpose it was collected, and take reasonable steps to protect it from unauthorized access, use or disclosure.

Your rights

You may ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you, at any time.

Contact us

Questions about this policy or your information? Email info@spreadinghopesociety.ca or call +1 (604) 750-6666. Spreading Hope Society, 15315 66 Ave, Surrey, BC V3S 2A2.